Digital Customer Success Campaigns Manager

Job DescriptionSoldo is here to change the way businesses spend, for thebetter. So every employee, department, and team is more productive andsuccessful at work. Soldo connects company cards with a powerful managementplatform so finance teams can distribute money instantly, while staying incontrol of who spends, how much, where, and on what. With Soldo, budgeting,payments, reporting and reconciliation are simple and efficient.We’re both a financial services and a software company andone of Europe’s fastest growing fintech companies. Operating in the UK, Italyand Ireland, we’re over 350 employees (from 26 nationalities) strong.We’re a place where anyone can thrive. We’re all about doingthe right things for the right reasons, high standards, ambition, drive andfocus.What’s in it for youCompetitive salaryPrivate healthcare for you and your familyPension schemeFlexible working options including working from home or our Marylebone office60 days’ work anywhere, even outside the UK if you want25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthdayGenuine career development opportunities, including our mentoring scheme, your own annual 500 learning budgetEmployee Assistance Programme and wellbeing portalThe roleWe’re hiring a Digital Customer Success CampaignsManager to join our digital customer engagement team. Reporting to theDirector of Digital Customer Engagement, this role will be responsible forstrategic planning and orchestration of data-driven customer lifecyclecampaigns, across our self-serve customer base.Key responsibilities:Strategic Campaign ManagementSegmentation & PersonalisationCross-Functional Collaboration with Marketing, Product, Sales, Support & Financial ServicesMust have:A proactive, hands-on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.A passion to deliver best-in-class customer engagement.Hands-on experience using customer success platforms (e.g. Planhat or similar).Hands-on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.Strong understanding of customer segmentation, targeting and personalisation.Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams.Ability to analyse campaign performance data and translate insights into actionable improvements.Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).A passion to deliver best-in-class customer experience and customer engagement.Job InformationDate Opened 29/04/2026 Job Type Full time Industry SaaS City London Country United Kingdom