Operations Manager

Job summaryElm Lodge Surgery is seeking a full-time (37.5 hours per week) Operations Manager who is passionate about working as part of our team to provide excellent patient-centred care.Main duties of the jobThe successful candidate will be a key part of the practice leadership team and will share our vision of excellent patient-centred care.You will have experience leading high performing teams with compassion.Your main role will be taking responsibility for the day-to-day operations of the surgery reception and administration team.A high degree of confidentiality, sensitivity, discretion and tact is required.Experience of working in a GP surgery is essential. Support and training for the role will be provided.The successful candidate will be expected to work fixed hours including some 8am starts and some 6:30pm finishes. The surgery is open Monday to Friday.About usWe are a GP Partnership in Dulwich (SE24) with high patient satisfaction and outstanding health outcomes.The surgery team is experienced, with many of our colleagues having worked at Elm Lodge for over 10 years. We are welcoming to new team members.We prioritise providing a good service to our patients, and seek to work in a way that is environmentally sustainable.DetailsDate posted05 September 2026Pay schemeOtherSalary
Depending on experience
Competitive London salary dependent on experience
ContractPermanentWorking pattern

Full-time,

Flexible working

Reference numberA Job locations2 Burbage RoadLondonSE24 9HJUnited KingdomJob descriptionJob responsibilitiesJob title: Operations ManagerReports to: Practice ManagerAccountable to: Practice ManagerHours:37.5 per weekYou will be responsible for leading:Day-to-day operations of reception and administrationHealth and safety at the surgeryData security and protectionMaintenance, security and insurance of the surgery buildingYou will also work with the practice manager to:Support quality and safety, including QOF and other targetsPrepare clinical and non-clinical rotasSupport CQC compliancePrepare and update practice policy documentsPrepare accounting information and NHS compliance submissionsMaintain surgery HR records
Job description
Job responsibilitiesJob title: Operations ManagerReports to: Practice ManagerAccountable to: Practice ManagerHours:37.5 per weekYou will be responsible for leading:Day-to-day operations of reception and administrationHealth and safety at the surgeryData security and protectionMaintenance, security and insurance of the surgery buildingYou will also work with the practice manager to:Support quality and safety, including QOF and other targetsPrepare clinical and non-clinical rotasSupport CQC compliancePrepare and update practice policy documentsPrepare accounting information and NHS compliance submissionsMaintain surgery HR recordsPerson Specification
Qualifications
EssentialGood general education to A Level or equivalentDesirableDegree level qualification in a subject related to management or businessVocational qualifications related to general practice administration or management
Experience
EssentialExperience of working in a GP practiceExperience of leading a team
Key Skills
EssentialExcellent IT skills including MS ExcelExcellent written and spoken skills in EnglishDesirableLeading team meetingsHandling HR matters including drafting contracts of employment, performance management and grievancesResponding to complaintsProcessing documents and referrals in a GP practice
Person Specification

Qualifications
EssentialGood general education to A Level or equivalentDesirableDegree level qualification in a subject related to management or businessVocational qualifications related to general practice administration or management
Experience
EssentialExperience of working in a GP practiceExperience of leading a team
Key Skills
EssentialExcellent IT skills including MS ExcelExcellent written and spoken skills in EnglishDesirableLeading team meetingsHandling HR matters including drafting contracts of employment, performance management and grievancesResponding to complaintsProcessing documents and referrals in a GP practiceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameElm Lodge SurgeryAddress2 Burbage RoadLondonSE24 9HJUnited KingdomEmployer's websiteEmployer detailsEmployer nameElm Lodge SurgeryAddress2 Burbage RoadLondonSE24 9HJUnited KingdomEmployer's website