Lead Customer Support Team – Financial Services

Goldman Sachs

Screened

Birmingham

Posted 4 days ago

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About the role

Goldman Sachs in the United Kingdom seeks an experienced contact centre team manager to lead a 12–15 agent group within our customer support function. You will motivate, coach, and develop frontline staff to deliver outstanding service.

Using data to track performance, you will identify journey improvements, handle escalations, and partner with peers to ensure consistent leadership and achievement of service targets while maintaining regulatory standards.

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About this listing

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