Customer Relationship Manager

Customer Relationship Manager, Basildon Salary: £30,000 - £35,000 I’m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You’ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business. This is a hands on role where you’ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery. Key responsibilities will include: * Managing a major customer account and acting as the main point of contact * Making sure parts are delivered on time, to cost, and to the right quality standard * Producing clear programme updates for internal teams and customers * Planning and managing despatch schedules * Maintaining and improving customer demand signals * Leading recovery activity if performance slips * Creating visual dashboards to track progress against targets * Working with cross functional teams on improvement and growth projects * Leading by example and promoting positive standards of behaviour Criteria: * Strong knowledge of production environments and customer relationship management * Experience working within a manufacturing / engineering environment or similar * Experience working in busy, performance focused operations * A practical problem solver who can make sound decisions under pressure * Commercially aware with a strong customer focus * A confident communicator * Comfortable working independently, but equally strong in a team environment