Customer Service Operative

Customer Service Operative Location: Cheam Salary: GBP27,976 per year. Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month. Job type: Full-time, permanent. (5-month probation) Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. Responsibilities of the Customer Service Operative: · Achieve exceptional standards of customer service and always deliver The Perfect Repair · Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions · Plan engineers work · Carry out engineer diary management · Book service appointments · Approve engineers' timesheets · Monitor and action escalation reports · Support the gas department with administration tasks Requirements of the Customer Service Operative: · Must be able to work in a busy and high-pressured environment · Must be able to handle challenging calls and remain calm under pressure · Excellent communication skills at all levels (both written and verbal) · Previous experience in a customer service/call centre role preferred · Gas/Home maintenance experience preferred, but not essential · Exceptional customer service skills · Understanding delivery of best value and continuous improvement · Good organisational skills · Demonstrate initiative and a good work ethic · Openness to learning If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now