Duty Manager

Job Title: Duty Manager Location: Gatwick Area (Shift-Based) Salary: Competitive + Benefits Overview An opportunity has arisen for an experienced Duty Manager to join a fast-paced operational environment within the aviation sector. This role is responsible for overseeing daily airside and landside operations, ensuring safe, efficient, and compliant service delivery. The position suits a hands-on individual with strong leadership skills who can manage teams, respond to operational challenges, and maintain high service standards in a time-critical environment. Key Responsibilities Oversee day-to-day operations, ensuring activities are delivered safely and efficiently Supervise operational teams, providing leadership and direction across shifts Ensure compliance with all safety, security, and regulatory requirements Act as the main point of contact for operational issues and incident management Coordinate with internal departments and external stakeholders, including airlines and airport authorities Monitor performance against KPIs and service level agreements Manage resource allocation to meet operational demands Handle escalations, disruptions, and time-critical decision-making Maintain accurate reporting and documentation of operational activity Candidate Profile Previous experience in a Duty Manager or Supervisory role within aviation, ground handling, or a similar operational environment Strong understanding of airport operations and safety regulations Proven leadership and team management skills Ability to work under pressure and make effective decisions in real-time Excellent communication and stakeholder management skills Flexible approach to shift work, including nights and weekends Desirable Experience Background in ground handling or airside operations Knowledge of compliance frameworks within aviation Experience managing KPIs and operational performance What’s on Offer Competitive salary Shift-based role with structured rota Opportunity to work in a dynamic, fast-paced aviation environment Career progression opportunities