Collections Advisor

Market-leading benefits | Support customers through financial difficulties | Growing specialist finance business | Genuine opportunity to make a difference If you have experience in collections, recoveries, or payment support and want a role where customer outcomes matter, this Collections Agent opportunity offers the chance to make a real impact. You’ll support customers experiencing financial difficulties, helping them find sustainable solutions while working within a supportive and well-resourced environment. This is an opportunity to join a business focused on improving customer experiences within a specialist finance sector. You'll have the autonomy to manage your caseload, contribute ideas for process improvements, and play an important role in delivering fair customer outcomes. Package & Benefits for the Collections Advisor: • Salary £28,000–£30,000 per annum. • Discretionary company bonus scheme. • 25 days holiday, increasing to 28 days after three years of service, plus bank holidays. • Private medical insurance and health cash plan for you and your family. • 5% employer pension contribution. • Employee discounts and free office refreshments. • Enhanced family leave and paid sick leave. About the Company You will be joining a customer-focused finance business committed to making a traditionally complex process simpler and more accessible. The organisation combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing. Key Responsibilities for the Collections Advisor:  • Supporting customers experiencing financial difficulties, identifying appropriate and sustainable payment solutions. • Agreeing payment arrangements and work closely with specialist teams to achieve positive customer outcomes. • Maintaining accurate records and ensure all customer interactions are managed in line with relevant processes and standards. • Identify potential risks and contribute recommendations for process improvements. About You • Experience within a Payment Support, Collections, or Recoveries role  • Understanding of collections processes, customer support strategies, and financial principles. • Experience managing a caseload and handling customer communications across multiple channels. For consideration please click apply with your most recent CV for consideration or call Jenni on (phone number removed). JL_FIN