Service Supervisor

Service Supervisor vacancy in Dundee!

Competitive salary of up to £38,000 depending on experience
Monday – Friday 8AM-5PM
NO WEEKENDS
Our client encourages personnel with a background as a Service Advisor / Service Supervisor / Service Manager / Service Reception Manager / Workshop Controller
Work for a thriving independent businessAre you an experienced motor trade professional seeking a rewarding opportunity as a Service Supervisor.
We are currently recruiting on behalf of a well-established independent in Dundee for a dedicated Service Supervisor to join their friendly and professional team.
Benefits:

Competitive salary of up to £38,000 per annum depending on experience
Friendly and professional working environment
A varied position combining workshop and office duties
A great working atmosphere in a family-run independent - avoid the pressure-driven world of the big PLCDuties as a Service Supervisor will include:

Managing and supporting the reception and administration team
Controlling bookings and coordinating with the workshop to make effective use of available capacity
Preparing estimates, obtaining customer authorisation and providing progress updates
Overseeing parts ordering, returns and supplier credits
Ensuring job cards, invoices and payments are completed accurately and promptly
Handling customer queries and complaints professionally
Coordinate the service department, supporting management, technicians, and administrative staff
Deliver a high-quality customer experience to enhance customer satisfaction and loyalty
Manage workflow, productivity, and job allocation within the service team
Develop and optimise operational processes for increased efficiency and profitability
Raise job cards and provide accurate customer estimates in line with company policies
Maintain thorough documentation and update customer and vehicle records
Monitor jobs in progress and report any issues promptly
Ensure compliance with health and safety protocols and company policiesRequirements that the Service Supervisor will need:

Proven experience within the motor trade in the Service Department and/or Workshop
Strong customer service and communication skills
Proficiency in numeracy, literacy, and IT systems
Ability to analyse data for KPI reporting and process improvement
Enthusiastic, motivated, and able to work well within a team
Previous supervisory experience is desirable but not essential; strong tenure as a Service Advisor will be considered
Excellent organisational and administrative skillsContact Will Grant, Automotive Recruitment Specialist at Perfect Placement covering Dundee and Angus, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today