Senior Manager - Major Complex Loss

Senior Manager – Major & Complex Loss (MCL)Division: Davies Property ClaimsDepartment: MCLLocation: Home Based- To Cover South East UK, Home Counties M25ð About the RoleAs a Senior Manager within our Major & Complex Loss (MCL) team, you’ll be at the forefront of handling some of the most challenging and high‑value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses—including subsidence and escape of oil—you’ll bring expertise, leadership, and exceptional client service to every case.This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You’ll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering.What will your day look like:ð§ What You’ll Be DoingManaging a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalismMeeting and exceeding the demanding service standards of our MCL clientsDriving progress on all cases, ensuring timely, accurate, and high‑quality outcomesApplying and championing company systems, processes, and best practicesTailoring your approach to meet the unique needs of individual clientsProducing clear, insightful, and technically robust reports and correspondenceBuilding strong, trusted relationships with clients, brokers, and stakeholdersCommunicating proactively with all parties to keep cases moving smoothlyWorking collaboratively within a high‑performing team to deliver exceptional resultsSupporting business development by strengthening existing relationships and identifying new opportunitiesLeveraging the wider Davies Group to enhance the policyholder experienceParticipating in a 1‑in‑3 on‑call rota for out‑of‑hours support for a key client#INDUKIKnowledge and Abilities:Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major lossesProgress toward (or completion of) ACILA, FCILA, or equivalent professional qualificationsOutstanding interpersonal and communication skillsA calm, dependable, and persistent approach—especially under pressureA flexible mindset and the ability to adapt to shifting prioritiesA track record of delivering high‑quality technical work in a fast‑paced environmentA full, clean driving licenceð Why This Role MattersYou’ll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impact—professionally, commercially, and personally.BenefitsCareer & Purpose Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental planDepartmentClaims ManagementEmployment TypePermanent - Full TimeWorkplace typeFully remote