Bell & Door Team Member

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

About the Role

As a Bell & Door Team Member, you will play a key role in shaping the guest journey, creating exceptional first and last impressions while delivering warm, personalised service throughout each stay. Acting as an ambassador for the hotel, you will support guests with their arrival, departure, and day-to-day needs, ensuring every interaction reflects our commitment to outstanding hospitality.

Key Responsibilities

• Welcome guests on arrival and departure, providing a warm, professional, and memorable experience.
• Assist with luggage handling, room escorting, and guest requests, ensuring a seamless stay from start to finish.
• Provide local recommendations and coordinate transportation, reservations, and other concierge-style services.
• Anticipate guest needs and deliver exceptional service while resolving enquiries promptly and professionally.
• Promote hotel facilities, services, and experiences to enhance guest satisfaction and contribute to revenue opportunities.
• Maintain the highest standards of presentation, organisation, and teamwork to support smooth hotel operati...