Senior Business Customer Experience Leader

Dŵr Cymru Welsh Water

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Cardiff, Wales

Posted 2 days ago

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About the role

Dŵr Cymru Welsh Water is seeking a strategic leader to own non-household customer journeys, oversee end-to-end service delivery from onboarding to billing and debt recovery, and drive improvements across performance measures.

You will manage resources, lead a high-performing team, and ensure compliance with regulatory expectations while delivering customer-focused outcomes and collaboration with internal and external stakeholders.

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About this listing

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