Customer Service & Membership Adviser

Are you a confident communicator with a knack for customer service? Do you thrive in a fast-paced environment and enjoy phone based work? If so, we’d love to hear from you!

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
We’re working with a renowned professional institute to find bright, proactive candidates for their membership services team on a temporary basis. This is a fantastic opportunity to enhance your office administration skills, and be part of a friendly, dynamic, and supportive team.
Key Responsibilities:

• Calling members to update their records and offering guidance
• Providing friendly, supportive assistance to help members navigate processes    
• Recording outcomes and maintaining accurate notes
• Building strong customer relationships

What We’re Looking For:

• Previous customer service experience is essential
• Excellent phone manner and confidence speaking with a high volume of members
• Clear communication skills and a supportive, professional approach
• Ability to follow processes and handle sensitive conversations
• Reliable, organised, and comfortable working in a fast‑paced environment
• Confident and courteous telephone manner
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)

This is a great opportunity to develop your skills while working in a supportive, high-energy team. If you’re ready to jump in, apply today by sending your CV!
To apply, please send your CV to Covent Garden Recruitment. xwzovoh
Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.