Internal Account Manager

Internal Account Manager / Inside Sales (Product)

Are you the right candidate for this opportunity Make sure to read the full description below.
Kettering/ Hybrid
Permanent
Monday to Friday, 37.5 hours per week
Let's be honest - most 'internal sales' roles are either glorified order processing or chaotic firefighting.
This one sits properly in the middle and done well, it's genuinely a commercial role.
You'll be the link between customers, external sales, and supply chain - owning the process from enquiry through to delivery. Not just taking orders, but making sure everything runs smoothly, issues get sorted quickly, and opportunities aren't missed along the way.
What you'll actually be doing
Acting as the day-to-day contact for key customers - queries, updates, problem-solving
Managing orders end-to-end (from quote through to delivery)
Working closely with external sales and supply chain to keep everything on track
Proactively keeping customers updated rather than waiting for them to chase
Handling pricing, delivery schedules and stock-related decisions
Sorting out invoice queries and general 'when things don't quite line up' issues
What they're looking for
Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
Comfortable dealing with customers day-to-day and building proper relationships
Confident working with numbers, pricing and margins
Someone who doesn't just sit on problems - you'll need to dig in and get them sorted
Good communication across teams (sales, ops, suppliers - the lot)
What you'll get in return
A role where you're trusted to manage your own workload
Proper exposure across sales, supply chain and operations
The chance to influence customer experience and commercial outcomes
A business that values proactive people, not box-tickers
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
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