Onsite Helpdesk Engineer – Japanese Speaker

Ref: 23514

Job Title: Onsite Helpdesk Engineer – Japanese Speaker

The Skills You'll Need: Japanese / English, 1st & 2nd Line IT Support, Network Troubleshooting

Your New Salary: Up to £39,000 + commuting expenses

Location: London

Contract: 1-year Fixed Term Contract (potential extension)

Hybrid: No – Onsite

Start: ASAP

Working hours: Monday–Friday, 8:00–16:00 / 9:00–17:00

What You'll be Doing:

• Provide onsite 1st and 2nd line IT support via face-to-face, email, telephone, remote access and chat.
• Manage and update support tickets through the IT ticketing system.
• Support Microsoft 365, user accounts, endpoint devices and related IT services.
• Perform basic Windows Server administration and initial incident troubleshooting.
• Carry out initial network and server incident triage and escalate complex issues where required.
• Support operational security activities, including security alerts, vulnerability and patch status checks.
• Prepare, deploy, replace and support PCs, mobile phones, peripherals and other end-user devices.
• Install, configure and test approved software on PCs and mobile devices.

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