Systems Support Developer / Analyst (Microsoft Dynamics 365)

Systems Support Developer/Analyst (Microsoft Dynamics 365)

Cardiff University is seeking a Support Analyst/Developer to join the team responsible for Microsoft Dynamics solutions and M365, with a primary focus on Microsoft Dynamics 365 Customer Insights.

Responsibilities

• Support internal teams and external partners in developing, maintaining, and providing technical support for Microsoft Dynamics 365 Customer Insights solutions, including reviewing partner proposals and responding to support requests.
• Act as a key member of the professional service delivery team, ensuring efficient, effective, and quality-driven IT services for staff and students across all university functions.
• Specify, design, develop, integrate, test, and document large or complex systems, applying appropriate design standards, methods, and tools consistent with enterprise and solution architectures.
• Review and validate system designs, ensuring technology choices, resource utilisation, and integration meet functional, service quality, and systems management requirements.
• Define user and system interfaces, including validation procedures, processing rules, access, security, audit controls, and recovery or contingency procedures.
• Utilise application management software to investigate issues, collect performance statistics, and produce reports.
• Prioritise and manage workload effectively, responding promptly to new requirements, and facilitate service transition to operational teams as required.
• May involve line management and leadership responsibilities for staff supporting technical and functional solutions within the role holder's technical domain.

Qualifications

• Administrative experience with large scale IT systems in a large organisation, in a technical support or development role.
• Advanced proficiency with Microsoft tools; either an expert in supporting these technologies or a demonstrable interest in transitioning technical expertise into this area.
• Experience dealing with external suppliers providing Microsoft Dynamics 365 and SaaS based solutions.
• Comfortable working in a fast paced academic environment and able to build strong, effective working relationships within a wider IT team.
• Willingness and capability to develop expertise in the technologies used and support the transition of services to operational teams.

Benefits & Compensation

• Salary range: £41,064 - £46,049 per annum (Grade 6).
• Full time, fixed term contract for 12 months covering maternity leave.
• 37 days annual leave per annum and a generous pension scheme.

Equal Opportunities Statement

Cardiff University is committed to promoting equality, diversity, and inclusion. We welcome applications from all sections of the community, regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially encourage applications from under represented groups, such as LGBT+ individuals, BAME, and those with disabilities. Flexible working and job share arrangements are considered where possible. Applications may be submitted in Welsh or English; a Welsh application will not be treated less favourably than an English application.

Closing Date

Saturday, 27 June 2026