Hospital Security Officer – Temporary

Please note this role is temporary until 8th August with possible extension

Are you looking for a rewarding career? If you are a caring, energetic, enthusiastic individual, Iris Care Group has an exciting new opportunity for a Security Officer to join one of our well-established teams at Heatherwood Court, Pontypridd.

Employing nearly 1,800 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs.

With over 90% of staff saying they enjoy their job; we are proud to have created environments where our staff feel rewarded and fulfilled. Work for us and you’ll go home knowing that you’ve made a difference.

The shift pattern will run on a 2 week rolling rota, which would include:

Week 1: Wednesday, Thursday and Friday

Week 2: Tuesday, Saturday and Sunday

What will you receive?

• £12.40 per hour
• Industry-leading training
• Employee Assistance Program – free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)
• ‘Recognise Me’, our new staff benefits, wellbeing and recognition platform
• Free on-site parking and uniform
• Friendly and supportive work environment
• Overtime opportunities
• Death in service

Role Responsibilities

• You will be interacting with members of the public, staff, patients, and have the capacity to act with integrity and honesty while treating people with respect in challenging situations.
• Managing access control – for employees, visitors, patients, and contractors.
• To ensure that anyone who is not a member of staff, or a patient has the correct credentials and has an appointment to be entering the hospital
• Ask all visitors to sign in and issue them with keys and passes as appropriate.
• To answer all incoming calls to reception via the Switchboard and to ensure these are responded to politely and efficiently.
• To provide an on-site and off-site alarm response service.
• To support and manage clinically related challenging behaviour.
• To complete comprehensive incident reports and associated assignment documentation.
• To liaise with Police as required for incident management.
• To provide escort duties if and when required.
• To provide general assistance to all staff, visitors and patients in a courteous and professional manner
• The operation of all car parking systems including barrier management and first line response fault fixing, issuing of petty cash and the collections of takings and receipts.
• Report building and equipment defects to ensure remedial action is taken.
• To manage the collection and delivery service for internal and external mail, parcels, supplies, pharmacy items.
• To conduct searches of incoming post and mail in line with the Company’s security search protocols.

Role Requirements

• A valid SIA licence – Door Supervisor Licence
• Document to prove eligibility to work within the UK if applicable
• SIA CCTV Licence is not essential but useful
• Excellent customer service, communication and organisational skills.
• Ability to remain calm and professional under pressure
• Experience in a customer-facing role, ideally in security
• Be confident working in a hospital environment and be aware that you may come in contact with people who are unwell, vulnerable, or showing signs of distress
• To be able to undertake Physical intervention training
• To undertake any internal training required to adhere to the Company’s search protocols.

Further Information

• You will be covering hours between 6.30am – 10.00pm.

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Hospital Security Officer – Temporary • Pontypridd