Depot Supervisor (warehouse)

Job Description About Otto Tiles Otto Tiles is one of the UK's leading suppliers of premium handmade tiles, serving homeowners, designers, architects and trade professionals nationwide. We pride ourselves on exceptional products and outstanding customer service, and our warehouse operation is central to delivering on that promise. As our business continues to grow, we are looking for an experienced Warehouse & Fulfilment Manager to lead our warehouse operation in Ashford and drive excellence across inventory management, logistics, order fulfilment and warehouse performance. This is a hands-on leadership role responsible for the safe, efficient and profitable operation of our warehouse and fulfilment function. You will lead the warehouse team while taking ownership of inventory accuracy, outbound performance, inbound logistics, warehouse safety and continuous operational improvement. You will work closely with Purchasing, Customer Experience, Sales and Finance to ensure customers receive the right products, on time, every time. Lead the day-to-day warehouse operation, ensuring a safe, organised and efficient working environment. Recruit, train, coach and develop warehouse employees. Conduct regular one-to-one meetings and performance reviews. Inventory Ownership ~ Take full ownership of warehouse inventory accuracy. Oversee cycle counting, stock reconciliations and annual stocktakes. Ensure all inventory movements are accurately recorded. Work with Purchasing to optimise stock availability and storage capacity. Inbound Logistics ~ Find and negotiate rates with shipping providers. Coordinate receipt of UK supplier deliveries and imported containers. Plan efficient unloading, inspection and put-away of incoming stock. Ensure customer orders are picked, packed and dispatched accurately and efficiently. Coordinate with courier and pallet freight partners. Reduce picking errors, shipping delays and freight damage. Warehouse Operations ~ Maintain an organised warehouse layout that supports productivity and safe movement of heavy, fragile tile products. Manage warehouse equipment and maintenance. Oversee packaging materials and warehouse consumables. Continuously improve warehouse processes and standard operating procedures. Ensure compliance with all Health & Safety legislation and company policies. Conduct regular warehouse inspections and risk assessments. Maintain safe operation of forklifts and warehouse equipment. Lead accident prevention initiatives and safety training. Analyse warehouse performance and identify opportunities to improve efficiency. Work with senior leadership to support future warehouse growth and operational scalability. Develop reporting and dashboards to monitor key warehouse metrics. Key Performance Indicators (KPIs) Inventory accuracy of 99.5% or higher On-time dispatch performance of 98% or higher Freight damage rate below 0.5% Inventory shrinkage below 0.25% annually Warehouse productivity targets achieved Minimum five years' experience managing a warehouse or distribution operation. Strong leadership experience managing warehouse teams. Excellent inventory management and stock control knowledge. Experience working with warehouse management systems or ERP software. Strong organisational and planning skills. Good Microsoft Excel skills. Experience within the tile, flooring, stone, building materials or home improvement sector. Forklift licence. Experience with Shopify and integrated inventory or ERP systems. Competitive salary of £35,000–£45,000, depending on experience. Discretionary annual performance bonus. Company pension. Generous holiday allowance. Employee discount on Otto Tiles products. Ongoing training and development. Opportunity to shape and improve warehouse operations within a growing premium home interiors business.