Head Housekeeper

Job Description

Pay: £15.87 per hour, 40 hours a week, 5 days a week.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Location: Telford Reports to: Operations Manager   Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations?   They’re looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence.

  Key Responsibilities:   • Lead, motivate, and develop your team to achieve operational and client service excellence.

• Manage daily housekeeping operations, including stock, linen, equipment, and workflows.

• Maintain health, safety, and compliance standards.

• Build and maintain strong relationships with clients.

• Monitor performance, manage budgets, and optimize cost efficiencies.

• Recruit, train, and coach team members, recognising and developing talent.

• Conduct regular room inspections to maintain quality and ensure continuous improvement.

• Support business development by providing site expertise, attending meetings, and preparing reports.

  Requirements:   • Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment.

• Strong leadership skills with experience in managing and developing teams.

• Excellent communication, interpersonal, and IT skills.

• Ability to manage budgets, KPIs, and operational performance.

• High awareness of Health & Safety regulations and compliance requirements.

• Problem-solving and conflict resolution skills, with diplomacy and tact.

• Ability to work under pressure, adapt to change, and maintain a sense of humour.

  Desirable: • Familiarity with HR practices, recruitment, and workforce planning.

• Knowledge of housekeeping software or operational management tools.

• Flexibility to support other sites on an ad-hoc basis.

  Behaviours They Value: • Honesty, integrity, and reliability.

• Commitment to company values and culture.

• Coaching mindset with focus on continuous improvement.

• Strong team player who listens, inspires, and leads by example.

  Why You’ll Love Working with Them: • Opportunities for professional development and career growth.

• Make a tangible impact on service quality, client satisfaction, and team culture.

• Private medical insurance • Full training and ongoing support.

• Access to early wage withdrawal (portion of earnings).

• Wellbeing support and confidential mental health assistance.

• 5.6 weeks’ holiday (pro rata).

• Workplace pension scheme (subject to eligibility).

• Life insurance after a qualifying period. xwzovoh

  Benefits: • Company pension • Private medical Insurance • Employee discount • Health & wellbeing programme • Life insurance • On-site parking   You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager.

REF-228 475