Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform

Job Title Head of Customer Success (£90k-£110k + Equity)

Company Fast-growing digital health platform

Location London, UK

Job Description You will lead the entire post-sales journey for the UK’s leading digital pharmacy network, unifying Customer Success, Account Management, and Onboarding into one high-performance function. Reporting to the CEO, you will build the infrastructure for health scoring and segmentation while personally managing strategic partnerships to drive retention and expansion revenue.

Why this role is remarkable

Take full ownership of the CS playbook at a market-leading scaleup expanding internationally into new markets.

Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals.

High-influence leadership role within a well-funded healthtech company that is fundamentally transforming patient care access.

What You Will Do

Unify Customer Success, Key Account Management, and Onboarding into a single coordinated function with shared goals.

Build and execute proactive customer journeys, health scoring, and win-back strategies to maximize renewal rates.

Personally lead strategic quarterly business reviews and identify expansion opportunities with the company’s most valuable partners.

The ideal candidate

10+ years of Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.

Proven track record of building CS operations from scratch, including segmentation frameworks, metrics, and playbooks.

Strong commercial acumen with the ability to own revenue outcomes and performance-manage teams effectively.

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