Operations Manager (Claims)

New Vacancy - Operations Manager (Claims)Lloyd's InsurerLondon / Birmingham / Worthing

I am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function.

This role will be varied including but not limited to; client relationship/management, operational data governance, FNOL claims oversight and management, general facilities & office management.

My client is seeking an operational professional with a claims background, handling & operational. Someone with TPA experience would be very beneficial, as well as supplier management.

Key Responsibilities

As Operations Manager, you'll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance.

Your responsibilities will include:

You'll take ownership of strategic relationships with panel solicitors and other key suppliers, ensuring contractual and service expectations are consistently met.

This will include:

• Managing strategic supplier relationships and contractual governance.
• Monitoring performance against agreed SLAs, KPIs and contractual obligations.
• Identifying service issues and driving appropriate remediation.
• Working with panel firms to deliver continuous improvement an...