L3 Voice Operations Engineer

DCV Technologies

ScreenedHybridFull Time

Glasgow, City of Glasgow

Posted 1 week ago

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About the role

Position: L3 Voice Operations Engineer Location: Glasgow (Hybrid) 12 months contract position L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends. Requirements: * Familiarity with ITIL framework, including Incident, problem, and change management. * Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile. * Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing * Avaya System Manager and Session Manager * 5 years of experience in working with enterprise base voice and data * Cisco CCNP Collaboration level knowledge (certification is not a must) * Communicate with business units during projects and incidents. * Operational acceptance of new deployments and creating technical documentation for as built environment. * Tracking work activity in Service Now ticketing system. Skills Desired: * CUCM * Cisco UCCX * IPC, Private Wires * IPC Unigy Trading System, NICE Voice Recording

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