Service Improvement and Change Manager

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionAre you a problem solver? Do you have experience coming up with innovative solutions to improving housing services? Are you someone that can collaborate with teams to deliver better services for residents?What’s the role?Join us to lead service improvement and change projects across the Housing Directorate to support Lewisham to deliver better services for residents. You will be working collaboratively and at pace with teams to find solutions for some of the Council’s most tricky and complex problems, whether that be in our repairs, homelessness or resident engagement services.What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:Generous holiday allowanceLocal Government Pension schemeFlexible working and family friendly policiesSeason ticket and bicycle loansA range of staff discounts including local subsidised gym membershipsSupportive staff networksWhat we’re looking forYou will be a problem solver who can find solutions to tricky issues that often cut across multiple teams. You will use knowledge of service design and project management methodology to put residents first and motivate multi-disciplinary teams to improve how we are delivering services.  You will have confidence tackling different issues and will use strong analytical skills to communicate issues and potential solutions to senior leadership.  You will provide strategic leadership and direction to secure commitment to change by engaging different audiences.LocationThe job is primarily based in our Lawrence House office in Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. We expect any applicants to be willing to be in the office at least 2 days a week.Special conditionsProject management qualification or equivalent experienceThe recruitment process is anonymous and we don’t accept CVs.Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact Katherine.hawthorn@lewisham.gov.ukPlease click here to view the Job Description and Person SpecificationSalary60,633 - 62,742 per annum (PO7)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:LinkedInFacebookXInstagramTikTokYouTubeFull timePosting Date: 2026-08-20