Customer Advisor / Trade Counter Assistant

Customer Advisor / Trade Counter Assistant Location: Poole, Dorset Job Type: Full-Time, Permanent Hours: Monday to Friday, 8:00am – 5:00pm Alternating Winter Saturdays: 8:30am – 12:00pm Salary: £30,000 - £35,000 Join Our Team! Our client is a well-established independent heating spares merchant serving both trade and domestic customers. They're looking for a friendly, reliable and motivated Customer Advisor / Trade Counter Assistant to join the team in Poole. If you enjoy working with people, thrive in a busy environment and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities of the Customer Advisor / Trade Counter Assistant: • Answering customer telephone enquiries • Responding to customer emails • Serving trade and retail customers on the counter • Booking goods in and out using Sage • Processing customer orders and quotations • Assisting with stock control and maintaining a tidy branch • Providing excellent customer service at all times What We're Looking For in a Customer Advisor / Trade Counter Assistant: • Excellent communication and customer service skills • A positive, can-do attitude • Good IT skills • Ability to work both independently and as part of a team • Organised with good attention to detail • Previous trade counter, plumbing, heating or merchant experience is desirable but not essential, as full training will be provided for the right candidate. What We Offer: • Competitive salary (depending on experience) • Company pension • 20 days annual leave plus Bank Holidays • Full training and ongoing support • Friendly, supportive team environment • Long-term career opportunities within a growing independent business If you're looking for a varied role where no two days are the same and you enjoy helping customers, we'd love to hear from you. Benefits: • Casual dress • Free parking • On-site parking Work Location: In person trade counter assistant, customer advisor, trades, heating, plumbing