Sportsbook Operations Senior Manager | Gibraltar

Salary: Competitive, dependent on experienceJob Type: RetainedSector: OperationsReference: 39319Sportsbook Operations Senior Manager | Gibraltar (On-site)Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate.They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows.This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers.What you'll be doing:Own operational relationships with key sportsbook suppliers across pricing, trading and data Build supplier governance frameworks, QBR cadences, performance reviews and action tracking Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur Hold third-party suppliers accountable for performance, quality and delivery Improve the processes behind event booking, supplier selection and day-to-day trading operations Use data and reporting to identify supplier trends and operational improvement opportunities Support and guide Gibraltar-based execs as the team grows Provide clear updates to senior stakeholders on operations, incidents and supplier performance What you'll bring:5+ years' experience in sportsbook operations, trading or sportsbook management Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing) Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes Strong analytical, process-improvement mindset Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency People leadership experience is a plus, not essential Comfortable with ambiguity, happy building structure where it doesn't exist yet Genuine passion for sport and sports betting Details:Location: Gibraltar, on-site, full-time Working pattern: Shifts between 9am–11pm, Monday–Sunday Salary: Competitive, dependent on experience ContactLucky ShankarHead of Maltalucky.shankar@pentasia.com+35699998493LinkedIn