Customer Experience Manager

KEY INFORMATION Position Title Customer Experience Manager

If you think you are the right match for the following opportunity, apply after reading the complete description.
Location Southend Theatres
Contract Full Time
Hours 40 hours per week
Annual Leave 33 days per annum (incl public bank holidays)
Salary £34,000 to £41,000 per annum
Southend Theatres
At the heart of Southend-on-Seas cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.
ABOUT THIS ROLE
With a strong customer and commercial focus, the Customer Experience Manager at Southend Theatres will have the desire and ability to drive success in one of the UKs busiest entertainment, event, food and drink businesses. Highly visible and operational, the Customer Experience Manager leads all customer-facing operations ensuring high levels of customer service alongside super-efficiency and commercial success. This is an operational, hands-on post which will also act as duty manager as required.
ABOUT YOU
Commercially savvy and enthusiastic, you influence others by leading from the front. You are a visible and hands-on leader with broad knowledge of theatre, events, and food and drink operations within a highly commercial environment.
You are energetic, resilient, proactive, and results-focused, bringing a creative, self-motivated, and engaging approach to leadership. As a dynamic leader, you motivate teams to perform at their best.
You have experience in other retail or hospitality sectors, with a strong understanding of how these transferable skills apply within a fast-paced, customer-driven live entertainment environment.
You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision-making.
You have a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity.
You thrive in a large corporate organisation and demonstrate strong leadership skills, with the ability to support and manage large teams while consistently delivering results.
You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners.
You are adaptable to changing business needs and remain calm, focused, and effective in fast-paced, high-pressure environments.
You have proven experience in people management, including recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.
About Trafalgar entertainment Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen OGrady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in Londons West End and the Theatre Royal in Sydney. Were growing fast, were confident in what we do, and were ambitious about the future. Theres never been a better time to get onboard. xwzovoh
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
For You Discounted theatre tickets
Training and development plans
Hundreds of savings across retailers with TE&ME
Flexible hours
Access to mental health resources
And much more...
Eligibility criteria applies