Customer Service Representative

The Rewards and Benefits on Offer:

* Immediate start available

* A competitive basic salary and benefits

* 25 days holiday plus BHOLS

* Death in Service 2x annual salary

* Auto-enrolment pension

* Healthcare cash plan.

* The chance to gain experience with a rapidly growing blue-chip employer

* Free on-site parking

MTrec’s New Opportunity:

MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers

If you meet the person specification below, apply now for an immediate response!

The Job you will do:

* Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements

* Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service

* Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues

* Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times

* Maintain system housekeeping and admin

About you:

* Experience in a customer service-focused role, ideally within engineering/manufacturing

* Experience in logistics and export documentation is desirable

* Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.

* Excellent communication skills, both written and verbal, including a confident and professional telephone manner.

* The ability to work effectively as part of a team and independently when required.

* Good IT literacy, with knowledge of common Microsoft Office applications