Head of Customer Experience

Telecommunications Headhunters 50,000 to 80,000 United Kingdom Permanent Full-time Head of Customer Experience – Telco - Our Client: Our client is a leading provider of Telco services with offices and clients across the globe. They have grown considerably over recent years and are quickly expanding their geographic footprint and service portfolio. They are known for their high levels of customer service and are looking to bring someone onboard who can ensure that this continues (and improves) as they drive growth.Head of Customer Experience – Telco - The Role: This is a key role for the organisation moving forwards and will work across their international customer service function to develop and implement a ‘best practice’ approach.The role will be responsible for the delivery of group services alongside its continual evolution and improvement. It will cover inbound and outbound service together with technical support. Head of Customer Experience – Telco – Key Responsibilities: - Control and improve standards and practices across the entire customer service delivery lifecycle- Improve inefficiencies and enhance the way services are delivered across multiple locations- Assist in the design and integration of service functions in newly acquired businesses- Produce detailed reporting of service performance on a regular basisHead of Customer Experience – Telco - Experience required: - Prior experience of working as a senior manager of service/customer success department- Experience working with European or International teams of 30+ people- Experience working in a technical or software based organisationThe successful candidate will have worked previously for a similar service or subscription-based organisation. You will have worked as a Head of Service, Service Manager, Customer Service Director, Head of Customer Success, Customer Success Director or similar.To submit your CV for this exciting Head of Customer Experience opportunity, please complete and submit the ‘Apply for this Opportunity’ form.NB: Due to high levels of interest, we are unable to respond to every individual applicant.