Service Information Products Officer

Description

• Hours:                  37 hours per week
• Contract:             Fixed Term - 12 months
• Salary:                  Grade 6 £32,053 - £34,950  
• Location:             Sheffield (hybrid working) 

Are you passionate about creating clear, accessible and engaging information that helps customers travel confidently across South Yorkshire?

This is an exciting opportunity to join SYMCA's Public Transport Operations team and play a key role in delivering customer-facing information across a wide range of channels. From printed timetables and interchange information to website content, mobile applications and digital displays, you will help ensure passengers have access to accurate and timely travel information whenever they need it.

As a Service Information Products Officer, you will contribute directly to improving the customer experience by developing and maintaining high-quality information products that support public transport users across the region.

Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Please note interviews will be held in person and will be a single stage interview process.

About the role

As a Service Information Products Officer, you will be responsible for designing, producing and maintaining customer information products across print, digital and electronic channels.

You will ensure that service information is accurate, accessible and delivered on time to support service changes, operational requirements and customer needs. This includes producing and updating timetables, maps, interchange information, website content, mobile application content and digital display information.

The role involves carrying out quality assurance checks on customer-facing materials, ensuring information is consistent, easy to understand and aligned with organisational branding and accessibility standards. You will work closely with colleagues, transport operators and external partners to coordinate updates and manage the distribution of information products.

You will also use customer feedback, performance data and service information to identify opportunities for improvement, helping to enhance customer satisfaction and support SYMCA's wider transport objectives. In addition, you will contribute to the maintenance of GIS data and mapping products, supporting the accurate presentation of public transport information across the network.

About you

You are a creative and detail-oriented professional with experience producing customer-facing information and communications materials. You enjoy combining design skills with accuracy and problem-solving to help people access the information they need.

You will bring:

• Experience creating and producing customer-facing information materials.
• Strong graphic design, desktop publishing or layout skills.
• Experience using software such as Adobe Illustrator, InDesign or similar design tools.
• The ability to interpret complex timetable, route and map-based information accurately.
• Excellent attention to detail and proofreading skills.
• Strong organisational skills and the ability to manage multiple deadlines.
• Good communication and stakeholder management skills.
• A customer-focused approach with an understanding of accessibility and inclusive communication.
• Strong IT skills, including Microsoft Office applications.

You will be proactive, organised and committed to delivering high-quality information products that improve the customer experience. Most importantly, you will be motivated by helping people navigate South Yorkshire's public transport network with confidence and ease.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of our benefits include -

Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. 

Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.

Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes. 

Training on the job - Support with upskilling skills through on-the-job training and qualifications

Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. 

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. 

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. 

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. 

If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers. 

The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire.  From transport to housing, from business growth to skills, the SYMCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire. 

In recent years significant funding has been secured through the Transforming Cities Fund and a devolution deal,  and further funding has recently been secured through the region’s City Region Sustainable Transport Settlement.  As a result we have a large and growing capital programme to deliver in support of the South Yorkshire Mayoral Combined Authority Mayor’s 2040 vision for transport. Join our workforce of talented people who love working together – and are proud of the work they do.  Progression here can take you in all kinds of directions.

This is what a career at South Yorkshire Mayoral Combined Authority is like, and this is where yours starts.

South Yorkshire Mayoral Combined Authority (SYMCA) is currently in the process of reviewing its terms and conditions of employment including pay and grading.  As part of this project, the post advertised may be subject to changes in the near future.  All changes and any impact on individual posts will be discussed further should you be successfully appointed to the position you have applied for.

Please note that SYMCA follows a structured salary grading system for all roles, and the offered salary for each post will be at the starting point within the specified grade. We value the skills and experience of potential candidates, and there will be opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority.

South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.
All vacancies close at 11:59pm on the advertised closing date. Please note, we reserve the right to close adverts earlier than indicated on the Job Advert should we receive a high volume of applicants.  All applications must be submitted directly via ourCareers Website