Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing * Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised * Monitoring rent accounts and taking early intervention action to prevent arrears from escalating * Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt * Negotiating realistic repayment arrangements and monitoring ongoing compliance * Preparing and progressing arrears cases for legal action where appropriate * Managing garage rent accounts and associated arrears recovery activity * Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits * Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes * Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions * Conducting home visits and delivering a resident-focused service that promotes positive outcomes * Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases * Meeting income collection targets and contributing to service improvement initiatives * Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need * Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment * Experience managing a caseload and achieving collection targets * Strong negotiation skills and experience agreeing repayment arrangements with residents * Knowledge of Universal Credit, Housing Benefit and financial inclusion principles * Understanding of tenancy sustainment and social housing practices * Experience conducting home visits and managing challenging conversations * Knowledge of legal remedies available for debt recovery * Excellent customer service and communication skills * Ability to work independently and manage competing priorities effectively