IT Support - Microsoft 365

My client is seeking an IT Support Technician to join their rapidly growing team in Cambridge.

The role will provide end-user support to the client’s customers’ Microsoft 365-based systems as a part of their helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions.

Whilst the first few months will be on premises at the offices in Cambridge, most of the team take advantage of the hybrid option, and work around 2-3 days from home per week.

Key skills:

• End-user support of Microsoft 365
• End-user support of Microsoft Windows 11
• Excellent telephone and email communication

Supporting skills:

• Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
• Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
• Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies)
• Clean driving licence

Experience required:

• Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk environment.

Benefits:

• Flexible working from home, typically up to three days/week
• 12 paid training days per year on a certified Microsoft syllabus
• Profit share and annual perform...