Senior Commercial Operations Manager

What you need to know

Hours: 35 per week.

Contract type: Fixed Term 3 years until July 2029.

Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices including our head office based in Merchant City which has access to great public transport and discounted parking nearby.

What you’ll do

• Forming strategic commercial direction for the retail, catering and venue hire units, prioritising customer centricity.
• Leading best‑in‑class operational standards, objectives, and measurement.
• Continuously improving how the organisation operates commercially.
• Inspiring, leading and coaching colleagues to deliver shared objectives.
• Aligning commercial priorities with cross‑functional teams across finance, supply chain, marketing and procurement, driving initiatives to achieve shared goals.

Who you are

• Astute commercial leader capable of defining growth strategy and owning actions linked to operational excellence.
• Experience leading dynamic, customer‑oriented teams from retail, hospitality or sales.

What we offer

• Holiday – 30 days’ holiday when joining, 6.5 public holidays if full‑time. After 5 years of service, the entitlement increases to 35 days. Extra holiday can be purchased.
• Pension – Join the Local Government Pension Scheme (LGPS), a defined benefit scheme providing a secure pension for later life.
• Support – Employee Assistance Programme offering confidential support for mental, emotional and physical wellbeing.
• Discounts – Enjoy discounts on services such as Glasgow Club memberships, museum shops, online store, and participation in the cycle‑to‑work scheme.
• Flexibility and development – Flexible, inclusive work policies and support for learning, development and career progression.

Important Dates

• Closing date: 11.59pm on 12 July.
• Interviews provisionally scheduled for week commencing 20 July.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities – where everyone feels valued, respected and able to be their full, authentic selves at work. We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion at https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer. We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First at https://www.glasgowlife.org.uk/about-us/fair-work-first.