Senior Operations Specialist - EH&B Reporting & Governance

Marsh McLennan Companies

ScreenedRemoteHybrid

Birmingham

Posted 2 weeks ago

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About the role

Description:

Our not-so-secret sauce.

Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff Specialty, a division of Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

This is fully remote position and can be located anywhere in the US.

A day in the life.

As our Senior Operations Specialist - Reporting on the Offshore Business Operations Team for the Employee Health & Benefits Area, you’ll provide administrative and reporting support for offshore initiatives. You’ll manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Key Responsibilities:

Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results.

Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management.

Prepare management information and governance reporting, including escalation protocols for risks.

Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues.

Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction.

Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.

Provide system access administrative support.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

College Degree or equivalent education, training and work-related experience

Life & Health Insurance License

Employee Health and Benefits experience

Offshore Operations experience

Highly effective written and verbal communication skills

Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Ability to work without direct supervision

These additional qualifications are a plus, but not required to apply:

Knowledge of Employee Health & Benefits specific systems and applications

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid Work

Charitable contribution match programs

Stock purchase opportunities

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