Customer Contact Advisor

Temporary Switchboard / Customer Contact Advisor
Location: Mayfair
Contract: Temporary
Pay Rate: £13.54 per hour
Hours: Up to 40 hours per week, including a rotating shift pattern and Saturday cover

About the Role

We are currently seeking a Temporary Switchboard / Customer Contact Advisor to join a prestigious luxury brand based in Mayfair.

As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience over the phone. You will manage a high volume of inbound enquiries, ensure calls are directed efficiently, and provide a professional and welcoming service that reflects the standards of a premium brand.

With a busy sales period approaching, the team requires additional support to help manage increased customer demand. This is an excellent opportunity for someone with strong communication skills and a customer-focused approach to join a fast-paced and professional environment.

Key Responsibilities

• Acting as the first point of contact for all inbound customer calls.
• Providing a professional, friendly, and brand-focused customer experience.
• Handling enquiries efficiently and directing calls to the appropriate departments.
• Qualifying sales enquiries and capturing accurate cust...