Head of Retail Ops & Customer Journey

Screened

Greater London

Posted 1 week ago

About the role

Sixty Eight People Ltd. is seeking a strategic, field-based role to define and own customer-journey and brand standards across the estate, from concessions to entertainment. You will drive cross-site consistency and create measurable improvements in guest experience.

Working with the Operations Directors, you will roll out standards, lead commercial projects, and own performance insights to inform decisions, with travel across sites and occasional visits to Head Office.

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About this listing

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