Complaints and Data Rights Administrator

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s most exciting unicorns with a team of over 800 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutionsBuild the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy liftingAbout the roleAs we grow, we're looking to expand our Complaints Administration team with a Complaints and Data Rights Administrator.

You'll be responsible for managing the end-to-end handling of Data Subject Access Requests (DSARs) and other data rights requests, ensuring Lendable meets its obligations under UK GDPR and the Data Protection Act within statutory deadlines.If you have experience handling data rights requests, working in a regulated financial services environment, or in a data protection, compliance, or information governance role, and have the following skills, we'd love to hear from you:Strong organisational skills and the ability to manage a high-volume caseload against strict statutory deadlinesExcellent attention to detail, particularly when reviewing and redacting sensitive personal dataThe ability to work confidently across multiple internal systems to locate, extract, and compile customer dataClear written communication, able to explain data rights and outcomes to customers in plain EnglishSound judgement in identifying and applying relevant exemptions, and escalating complex or high-risk requests appropriatelyAn eye for continuous improvement, constantly looking for ways to make processes more efficientAlso, even better if you have:Experience working with DSARs, subject access requests, or other data rights requests (erasure, rectification, portability) in a regulated environmentAn understanding of UK GDPR, the Data Protection Act 2018, and ICO guidanceExperience with redaction tools and case management systemsAn understanding of financial services data (loans, cards, auto-finance) and its sensitivityExperience liaising with the ICO or handling escalated data protection complaintsYour team's objectivesLendable is committed to respecting customers' data rights and handling their personal data responsibly and transparently. Our Data Protection team ensures that every request a customer makes to access, correct, or erase their data is handled accurately, fairly, and within the timeframes required by law.As we expand our products across the UK and US markets, the volume and complexity of data rights requests continues to grow, making rigorous, well-organised DSAR handling more important than ever to maintaining customer trust and regulatory compliance.How you'll impact those objectivesThe ideal candidate will have strong administrative and organisational skills, an eye for detail, and the confidence to work across multiple teams and systems to gather and prepare accurate, complete responses.You will manage a caseload of DSARs and other data rights requests from receipt through to closure, tracking progress against statutory deadlinesYou will liaise with teams across the business (Operations, Product, Engineering, Complaints) to locate and extract all relevant customer dataYou will carefully review and redact data to protect third-party information and apply relevant exemptions in line with policy and legal guidanceYou will maintain accurate records of all requests, decisions, and rationale to ensure full auditabilityYou will communicate clearly and professionally with customers regarding the status and outcome of their requestsYou will identify and escalate complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team as neededYou will help identify process improvements and contribute to the continuous improvement of DSAR handling procedures and toolingYou will maintain up-to-date knowledge of UK GDPR, the Data Protection Act 2018, and relevant ICO guidanceYou will champion the use of AI tools and technology to improve the efficiency and accuracy of the DSAR processYou will work well under pressure, adapting to fluctuating request volumes while maintaining quality and compliance standardsThe Interview ProcessA quick phone call with one of the teamAn exercise to demonstrate your approach to handling a DSAR caseAn assessment to evidence your knowledge of UK GDPR and data rights obligationsOnsite InterviewDiscuss the exercises you have completedMeet the team you'll work with dailyLife at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific benefits vary by location and role.

For more information, please speak to your Talent Partner.Check out our blog!LocationLondon/KentEmployment TypeFull timeLocation TypeHybridDepartmentOperations