Customer Service Administrator

Customer Service Administrator

Salary to be discussed at screening stage (our client has asked us not to advertise). Salary is entry level

Monday – Friday, 9am – 5pm, 37.5 hour working week (30 min break). No weekends

Surrounding village to Kettering. Office based

Holidays: 33 days (including Bank Holidays)

Permanent

Match Recruitment are recruiting on behalf of their client based near Kettering. You'll be based at their UK Head Office, working in a small team of four and reporting to the Customer Service Manager. The office is a large, open-plan environment, so you'll also be working closely with other departments.

This is very much an Ecommerce customer service role, supporting retail customers who have placed orders through the company's multiple branded online shops. Most enquiries will come through email, but there will be phone calls too, currently around 10 per day, increasing to approximately 10–20 during busier periods.

You'll deal with a variety of customer enquiries, from faulty or incorrect items and online returns to providing product advice and helping customers find the ...