Helpdesk Supervisor

Service Desk Supervisor - Building Services & Maintenance Ongoing Temporary Role - Minimum 2 Months 📍 Location: Hemel Hempstead / Central London 🕒 Hours: Monday-Friday, 8am-5pm (40 hours per week) 💷 Hourly Rate: £15.50 - £17.30 per hour 📅 Contract: Ongoing temporary assignment (minimum 2 months) A leading building services and maintenance provider is seeking an experienced Service Desk Supervisor to support the business on an ongoing temporary basis due to long-term sickness cover within the team. This is a hands-on supervisory role managing the daily operations of a busy service desk supporting mechanical, electrical and HVAC maintenance contracts across London and the Home Counties. Key Responsibilities Supervise daily service desk operations and coordinate engineer schedules Manage PPMs, reactive maintenance and subcontractor activities Oversee quotations, service reports, invoicing and CAFM updates Ensure all works are completed within SLA and compliance standards Liaise with customers, engineers and suppliers to ensure smooth service delivery Support operational efficiency, team productivity and customer satisfaction Monitor RAMS, compliance documentation and maintenance renewals Assist senior management with reporting and operational supportRequirements Previous experience within a Service Desk Supervisor, Helpdesk Supervisor or Facilities Coordination role Strong scheduling and coordination experience within FM/building services Experience managing engineers and subcontractors Strong organisational and communication skills Experience using CAFM systems Good working knowledge of Word, Excel and Outlook Positive, proactive attitude with the ability to work in a fast-paced environmentIdeal Backgrounds Facilities Management, HVAC, Building Services, Mechanical & Electrical Maintenance, Engineering Coordination or Maintenance Helpdesk environments. Immediate start available