Incident Support Engineer

Incident Support Engineer

Camlin Group – Lisburn, Northern Ireland, United Kingdom

About this position

About Camlin

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

Location: Lisburn

Job title: Incident Support Engineer – SAPIENT

Full Time, Permanent

Experienced Level: Entry Level

What to expect day to day

This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/7 with staff employed on either a 12hr day shift or 12hr night shift basis.

Responsibilities

• Proactively liaise with customers regarding the status of their monitored network
• Learn and understand capabilities, operation and limitations of Camlin and other manufacturers' fault location and monitoring equipment
• Provide technical advice to customers on supported technologies
• Learn and utilise the customer's GIS systems to obtain cable and connection information
• Ensure active circuits have correct cable information added to the system
• Employ Camlin’s fault location algorithms on field data to determine fault location
• Prepare reports and send to customers e.g. suspected fault locations, device health
• Follow up reports with external contacts and confirm final information
• Identify where further follow up is required
• Maintain a log of actively managed circuits, devices and systems
• Manage equipment firmware and software updates

What you will need to succeed

• Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment
• IT literate, able to learn and use new computer applications and tools
• Fluent in English, both written and verbal
• Willing to work shifts

Desired criteria

• Experience with customer relations, particularly in a service or support environment
• Experience from an electrical background
• Willing to develop the skills required to take on additional responsibilities of the Fault Analyst

Our values

• We work together
• We believe in people
• We will not accept the ‘way it has always been done’
• We listen to learn
• We are trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity or sexual orientation.