Claims Handler

Property Claims Handler Location: Oldham / Hybrid Job Type: Full-Time, Permanent Salary £25,500 - £32,000 DOE  About the Role We are seeking an experienced Property Claims Handler to join a growing and fast-paced team. This role is responsible for managing property claims from initial notification through to final settlement, ensuring a high standard of service and strong client outcomes. You will play a key role in delivering a seamless claims journey, maintaining excellent stakeholder relationships, and ensuring all claims are handled in line with industry best practice and regulatory requirements. Key Responsibilities Manage a portfolio of property claims end-to-end, from first notification to settlement Communicate effectively with clients, policyholders, contractors and insurers Coordinate the appointment of contractors and ensure all required information is provided Review technical information to assess policy liability and validate claims Analyse reports, estimates and site data to support decision-making Negotiate claim outcomes and settlement values where appropriate Prepare clear, accurate reports for insurer review and decision-making Challenge reports and scopes of work when necessary to ensure fair outcomes Ensure all cases are progressed within agreed service levels and timescales Handle incoming queries professionally and in a timely manner Build and maintain strong working relationships with all stakeholders Continuously identify opportunities to improve processes and service delivery Ensure full compliance with relevant legislation, FCA requirements, and internal policies ✅ Skills & Experience Minimum 2-3 years' experience in property or general insurance claims Strong understanding of insurance principles and claims handling processes Knowledge of property damage claims and industry best practices Excellent communication skills, both written and verbal Ability to work independently and manage workload effectively Strong attention to detail and analytical skills Highly organised with the ability to meet deadlines and targets Proficient in Microsoft Office (Word, Excel, Outlook) Professional qualifications (e.g. Cert CII) are desirable Desirable: Experience with subsidence, drainage, or underground services investigations Benefits £25,500 - £32,000 DOE  Performance-related bonus scheme Structured training and development programmes Career progression opportunities Company pension scheme On-site parking (where applicable) Smart casual dress environment Social events and team activities Additional leave for your birthday Employee wellbeing support initiatives For further information or to arrange an interview please contact Mandy at Time Recruitment