Customer Contact Administrator (temporary)

Customer Contact Administrator (Temporary) About the Role Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks. Key Responsibilities * Answer incoming customer telephone calls promptly and professionally. * Act as the first point of contact for customers requiring support with digital account registration and online services. * Provide clear, accurate information regarding products, services and system changes. * Resolve general customer enquiries or transfer calls to the appropriate department where required. * Accurately record customer interactions on internal systems. * Escalate complex enquiries or customer concerns when appropriate. * Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues. * Assist the wider team in managing increased call volumes during a major system implementation. * Ensure customer information is handled securely and confidentially. * Follow company policies, regulatory requirements and data protection legislation. * Log customer complaints or dissatisfaction in line with procedures. * Undertake any other duties consistent with the role. What We're Looking For * Previous customer service experience, ideally within a telephone-based or contact centre environment. * Excellent communication and listening skills. * Professional and friendly telephone manner. * Strong organisational skills with excellent attention to detail. * Confident IT skills and the ability to use multiple systems simultaneously. * Ability to remain calm under pressure and adapt to changing priorities. * A positive, flexible and team-oriented attitude. Interested & immediately available? Apply Today