Customer Accounts Coordinator

Customer Account Coordinator Derby, UK – Office based Salary: £28,000 – £30,000 per year, depending on experience Job Type: Full-Time, Permanent The HR Guru is recruiting on behalf of SET Limited for an organised, proactive and customer-focused Customer Account Coordinator to join their Customer Services and Commercial team. Reporting to the Customer Services Manager, you’ll play an important role in supporting customer accounts and making sure customers receive a professional, responsive and reliable service. You’ll act as a key point of contact for customers, coordinate communications, maintain accurate account information and work closely with SET’s Commercial, Engineering and Operations teams to keep things moving. If you enjoy building customer relationships, keeping on top of the detail and making sure actions are followed through properly, this could be a great next step. Supporting the Customer Services Manager and Commercial team with day-to-day account administration. Preparing, maintaining and updating customer records, account information and internal databases. Producing regular reports on account activity, order status, service updates and customer requirements. Liaising with Engineering, Operations and Commercial teams to resolve queries and maintain service levels. Monitoring customer issues and escalating concerns where required. Assisting with quotations, proposals and account documentation. Supporting order processing and general customer administration. Identifying opportunities to improve customer service processes and ways of working. Previous experience in account coordination, customer service, commercial support or a similar role. A customer-focused approach with strong relationship-building skills. Confidence using Microsoft Office, particularly Excel. Experience using CRM or ERP systems would be desirable. Experience within an engineering, manufacturing or industrial environment would be advantageous, but isn’t essential. Salary of £28,000 – £30,000, depending on experience. ~28 days’ holiday, including bank holidays, with three days reserved for the Christmas shutdown. ~ A collaborative working environment with experienced colleagues across Customer Services, Commercial, Engineering and Operations. ~ The opportunity to take ownership of customer accounts and contribute ideas to improve customer service processes. ~ A varied role supporting customers across a range of specialist engineering projects and services. You’ll be joining a business where you can build strong customer relationships, work closely with different teams and have a genuine impact on the service customers receive.