Customer Relations & Logistics Specialist

Role: Customer Relations & Logistics Specialist    Location: Luton Hours: Monday to Friday, 37.5 hours a week + hybrid working Salary: £30,000 - £38,000 per annum 6 Months Fixed Term Contract OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes. Duties of a Customer Relations & Logistics Specialist: Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth What we would like from you: Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment Professional, confident communicator Proactive team player Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our  and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days