Field Service Engineer - North West

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.

Job Title

Field Service Engineer – North West Region

What You'll Do

As a Field Service Engineer, you will provide expert technical support and maintenance for Alexander Dennis products across Scotland. You will diagnose and repair faults on mechanical, electrical, and hybrid/EV systems, ensuring vehicles are serviced promptly and efficiently. You will work closely with customers to give technical advice and maintain high satisfaction levels. Your day‑to‑day tasks will include fault diagnosis, preventative and reactive maintenance, warranty claim support, and keeping your service vehicle fully equipped. You will also participate in regular training to maintain product expertise and stay updated with product developments.

What We're Looking For

We seek a time‑served PCV/LGV technician with strong diagnostic skills across mechanical, electrical, and hybrid/EV systems. You should be self‑motivated, adaptable and professional, capable of working independently and leading a team. A full UK driving licence and experience in commercial vehicle maintenance are essential.

Bonus if you have

• High voltage diagnostic experience (EV products)
• HVAC and hybrid HV diagnostic experience
• EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience
• Experience in upselling retail work and supporting customer requirements

What We Offer

• Impact: Be part of something that’s changing cities, improving air quality, and helping public transport evolve.
• Development & Growth: Training programmes, mentorship and opportunities to take on new roles.
• Culture & Belonging: An inclusive environment where your voice matters and fair practice is valued.
• Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme and enhanced maternity and paternity benefits.

Our Values - What Guides Us

• Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality: We strive for excellence in our products, services, and all that we do.
• Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork: We work with our team members, supplier partners and customers to pursue mutual benefits.
• Sustainability: We seek long‑term success for our business, our communities and the environment through responsible sourcing, lean manufacturing and sustainable operations.