Quality Control Lead

LondonOperations – Other /Full-time /HybridWho are we?At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.How will you add value to the OpenPayd journey?Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviewsAssess the completeness, accuracy, and quality of case handling, documentation, and decision-makingVerify compliance with internal policies, procedures, regulatory obligations, and risk frameworksIdentify errors, inconsistencies, control weaknesses, and areas requiring remediationDocument review findings and provide clear, constructive feedback to operational teams and managersProduce quality control reports, scorecards, trend analysis, and management information (MI)Monitor recurring issues and identify opportunities for process improvements and targeted trainingSupport root cause analysis and corrective action plans.Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistencyContribute to the development and maintenance of quality control methodologies, checklists, and review frameworksAssist with regulatory, internal audit, and compliance assurance activities where requiredSupport the expansion of the Quality Control framework into additional operational functions over timeParticipate in quality initiatives designed to improve efficiency, effectiveness, and customer experienceHelp drive a culture of quality, accountability, and continuous improvement across OperationsThe ideal candidate will have the following:Experience in Quality Control, Quality Assurance, or a similar operational oversight roleStrong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processesKnowledge of transaction monitoring and financial crime controlsExcellent attention to detail and analytical skillsStrong written and verbal communication skillsAbility to assess complex cases and apply policies consistentlyExperience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environmentsUnderstanding of AML, sanctions, fraud, and financial crime regulations.Experience with quality assurance frameworks, audit methodologies, or compliance testing.Familiarity with case management and workflow systemsOur perks and benefits:Personal training budget - 3000 Cycle to Work schemeDiscounted gym membership - 80 towards any gymCorporate discounts via PerkBoxTravel loanCompany Pension planHealth, Dental & Life InsuranceWednesday office breakfasts, office fruits and a full bar & regular team socials25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering We’d like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.We are looking forward to receiving your CV.OpenPayd Talent TeamTo all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.#LI-DNIWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit our Talent Acquisition AI Transparency and Privacy Notice, or contact us at [email protected]. Link to: Talent Acquisition AI Transparency and Privacy Notice: https://www.openpayd.com/legal/talent-acquisition-ai-transparency-and-privacy-notice/