Customer Sales Administrator / Customer Service Advisor

Customer Sales Administrator / Customer Service Advisor | Ross on Wye | £28,500 - £30,000 (office based) You would need to be able to drive and would be required to work weekends. There are a full time and a part time position available. The Full time – Monday to Friday 8.30am – 5pm and 1 in 4 Saturdays. When working a Saturday, you have the Monday off. Part time – Thursday – Monday 8.30am – 5pm, so covering every weekend. Currently the position is split between Thursday, Friday, Monday in Ross – Saturday in Cheltenham and a Sunday from home. The Company My client has a cluster of companies to support The role My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service. Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? Key responsibilities * Handling enquiries in person, over the phone, and via email with confidence and professionalism. * Managing the full sales journey — from enquiry and reservation through to move-in. * Converting leads into bookings and promoting storage units, contents protection, packaging, and other add-on services. * Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data. * Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK. * Taking ownership of the store’s appearance and operations — ensuring it remains secure, clean, and well-presented at all times. * Monitoring unit availability, completing site checks, and reporting maintenance needs. * Ensuring compliance with health & safety and site security procedures. Your profile * 2–3 years’ experience in a customer-facing role such as sales, retail, hospitality, or property. * A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone. * Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records * Highly organised with strong attention to detail and accuracy in admin tasks. * A proactive, hands-on individual who enjoys working independently and taking responsibility for results. * A friendly, commercially minded attitude and a genuine desire to help customers. * A positive, can-do mindset and an enthusiasm for learning and development. * Full UK driving license required. For further information, please contact Rhian Mountjoy By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website