Move Manager

The Opportunity Our client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team. This is a varied and rewarding role combining customer service, sales, administration and move coordination. You'll guide customers through their entire moving journey — from first enquiry through to successful completion — playing a key part in the smooth running of a busy, friendly office. Key Responsibilities * Preparing accurate quotations from survey reports and customer information * Conducting video surveys and carrying out customer site visits where required * Following up quotations and converting enquiries into confirmed bookings * Handling enquiries via telephone, email and website * Booking removals and storage services, issuing confirmations, processing payments and raising invoices * Maintaining accurate customer records and documentation * Carrying out pre-move and post-move customer calls * Coordinating delivery schedules for contract customers * Managing weekly and monthly invoicing processes * Liaising with customs agents and customers to coordinate European and international moves * Supporting the smooth day-to-day operation of the office About You * Excellent customer service and communication skills * Strong organisational and administrative abilities with great attention to detail * Confident speaking with customers by phone, video call and in person * Good IT skills, including Microsoft Office * Able to manage multiple tasks and priorities in a fast-paced environment * A professional, positive and proactive approach Desirable (Not Essential) * Experience in sales, customer service or account management * Background in removals, transport or logistics * Experience preparing quotations and managing customer bookings * Knowledge of international shipping or customs processes What's on Offer * Salary of £30,000 – £35,000 per annum * Company pension * On-site parking * Full training and ongoing support * A varied role with genuine responsibility and autonomy * Real opportunity to develop within a growing business * Friendly and supportive team environment If you enjoy working with people, take pride in delivering excellent service and thrive in a fast-paced environment, we'd love to hear from you. Apply today with your CV — all applications handled in strict confidence