Ecommerce Assistant

E-commerce / Samples / Shop Assistant Location: New Mills, SK22 Pay: £13.72 per hour Hours: Monday–Thursday, 9:00am–5:00pm; Friday, 9:00am–4:00pm Reporting to: Shop Manager We are looking for a reliable and customer-focused E-commerce / Samples / Shop Assistant to join our team. Key Responsibilities * Provide excellent customer service by email, telephone and in person. * Assist customers with product information and delivery advice. * Maintain stock levels in the e-commerce and samples areas. * Prepare internet and sample orders for shipment and collection. * Order stock using the AS400 system. * Pack and ship orders using machinery. * Obtain courier prices and book deliveries with Parcelforce, Royal Mail and other couriers. * Create quotations for corporate customers. * Complete monthly stock checks and stock rotation. * Create new products for sale in e-commerce. * Liaise with production, marketing, sales and factory departments. * Order and provide product samples and create artwork for new product sign-off. * Serve customers in the shop, operate the till, handle money and complete cashing-up. * Weigh and bag sweets using digital scales. * Process customer complaints and arrange replacements. * Source surplus stock from the factory. * Work as part of a team and cross-check work for accuracy. Essential Skills * Excellent customer service and communication skills. * Professional and courteous manner. * Strong attention to detail. * Good knowledge of the product range. * Ability to work effectively as part of a team