Brokerage Assistant

Brokerage Assistant  Hackney, London 36 hours per week Initial 3-month contract £27.73 per hour (Umbrella) / £20.58 per hour (PAYE) About the Role  The London Borough of Hackney is seeking a proactive and organised Brokerage Assistant to join the Commissioning Team within Children, Adults & Community Health. Reporting to the Senior Brokerage Manager, you will play a key role in supporting the Brokerage function—helping to source, arrange and manage care packages, residential placements, and supported living services. This is a fast-paced role requiring strong coordination skills and the ability to work with a wide range of stakeholders. Key Responsibilities Maintain and update databases relating to care placements, packages, and costs Liaise with social workers, care coordinators, providers, finance teams, and other stakeholders Support Brokerage Officers in sourcing and arranging care placements Maintain care home vacancy databases Monitor provider compliance and escalate issues where necessary Ensure accurate record-keeping across systems such as Mosaic and CM2000 Handle incoming calls, emails, and enquiries as part of the team’s duty system Support service users and carers in service delivery processes Contribute to policy and procedure developmentWhat We’re Looking For Experience working in a health or social care setting Knowledge of residential or supported living placements Strong administrative and IT skills (databases, spreadsheets, case management systems) Excellent communication skills, both written and verbal Ability to manage workload independently and meet deadlines under pressure Experience working with multiple stakeholders and building effective relationships Understanding of data protection, confidentiality, and relevant legislationDesirable Knowledge & Experience Familiarity with commissioning and procurement processes Knowledge of Adult Social Care legislation and Department of Health guidance Experience using financial or procurement systems Experience handling complaints and monitoring service performanceWhy Apply? Opportunity to work within a respected London local authority Gain valuable experience in a busy commissioning and brokerage environment Competitive hourly rates Immediate start available