Executive Assistant/Event Operations Associate

HatHats is a specialty coffee company with ten sites across Kent, an events trailer, a coffee van, a growing e-commerce business, and a fleet of HatHats To Go vending machines. We are a small team doing work that a much larger business would need twice the headcount to deliver, and we are proud of that. Our people are curious, commercially minded, and genuinely invested in what we are building. We have recently completed a significant piece of internal work called Project Mirror, a full review of how we are structured, who owns what, and where we are headed. One of the clearest things to come out of that work was a new role: the person who will sit at the heart of how this business runs day to day. This is a PA role at the start. You will chase actions, coordinate across departments, and be the calm person at the centre of a fast-moving business. You will also own some things outright from day one: all business insurance across every HatHats entity, booking and administration for our Events Division and Barista 999, oversight of our HatHats Hub support tickets, and day-to-day coordination of our IT and maintenance teams. You will support the build and tracking of our health and safety framework, help with new site projects, and very occasionally be available at weekends when the business needs you. All business insurance across HatHats entities: named owner, renewal schedule, coverage tracking Booking and administration for our Events Division and Barista 999 HatHats Hub ticket oversight and chasing Research and build of a head office health and safety framework within your first 90 days Supporting Project Mirror implementation: tracking progress, chasing outstanding actions Supporting new site projects and key hires as directed Head office compliance certificate filing and renewal scheduling HatHats To Go route administration and logistics coordination with Central Operations Maintaining the leadership action log after every meeting and briefing, tracking what is outstanding, and chasing named owners across the business before the next meeting so actions are completed not just recorded Booking and scheduling head office fire alarm and security checks, and forwarding related invoices to Finance Very occasionally being available at weekends for out-of-hours on-call cover when the business needs it You do not need a background in coffee or hospitality. Experience in a PA, EA, or office coordination role Comfortable working in a fast-moving, multi-site business where priorities shift Genuinely motivated by building something, not just maintaining it Comfortable with very occasionally being available at weekends for out-of-hours on-call cover A structured review at 12 months tied to role development toward Chief of Staff A real seat at the table: you will know what is happening in this business because you will be the person making it happen Staff discount across all HatHats sites and products Based at our head office in Whitstable, Kent Apply through our listing on Reed.