HR Advisor 12 month FTC

About The Role: At AO, our values keep us focused on what matters most — and we know our people are our greatest asset. As an HR Advisor, you’ll play a key role in maintaining our reputation as a 5* place to work, acting as the first point of contact for all things HR, with a strong focus on Employee Relations. You’ll provide fair, impartial guidance to managers across the business while working within a supportive, collaborative team that isn’t afraid to challenge each other (and regularly debates the next snack choice!). No two days are the same in this fast-paced role. You’ll manage a variety of cases, support managers through processes, and help improve how we work to ensure consistent, ethical decision-making. If you’re ready to get stuck in and make an impact, we’d love to hear from you. Contract: 12-month fixed-term contract Hours: 37.5 hours per week Shift Pattern: Monday to Friday Working Hours: 8:00am – 4:00pm, 9:00am – 5:00pm, or 12:00pm – 8:00pm Here's What You Can Expect To Be Doing: Manage and respond to queries in our Manager Advice ticket system and our Manager Advice Line. Be a first point of contact to guide stakeholders through the correct procedures, following company best practices. Complete admin tasks such as issuing meeting invite letters and note-taking. Providing support with drafting outcome letters from cases such as disciplinaries, grievances and appeals Provide guidance to line managers that is not only prompt but legally compliant. Manage your caseload and ER matters within remit from inception to completion. Prepare and coach managers on cases such as disciplinary, grievance, poor performance, probation, conducting investigations, preparing documentation, and running a variety of formal meetings. Escalate complex/serious issues to the Senior HR Advisor and HR manager when required. Proactively manage the co-ordination and administration of caseload including any related correspondence. Work with other members of the team to ensure cross-collaboration and peer review of advice when needed. Support, review and maintain our HR documentation, including manager guides, letter templates and policies where required A Few Things About You: Essential Solid understanding of UK employment law Well organised and comfortable managing a busy workload and deadlines Strong communication skills, be able to influence at all levels of the business Ability to deliver pragmatic solutions, with a methodical approach to problem solving Use your own initiative to enhance working practices Collaborative team player who supports others Self-motivated, proactive and adaptable Desirable CIPD Level 3 or above Our Benefits: 33 days holiday At least 5% contribution pension scheme Enhanced Maternity, Paternity and Adoption Packages Make a difference day (x2 fully paid charity days a year) Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page